Accessible rooms and wheelchairs are available for physically disabled guests upon request. For further information please contact the Reception.
Plug adapters are available from Housekeeping or from the Reception. Please use the icons on your telephone.
Individual air-conditioning controls are located in your rooms/suites. The control panel has a temperature scale which can be adjusted as required
Dubai International Airport is only at 7 kilometers and Sharjah International Airport is at 15 kilometers distance from the hotel. Please contact the Reception by using the icon on your telephone.
The nearest ATM machine is located in the Al Khaliji Bank building, right next to the Hotel.
Baby cots are provided free of charge for guests traveling with infants. Please contact Housekeeping by pressing the icon on your telephone. (Subject to availability)
24-hours prior notice is required. Please contact the Reception to arrange by using the icon on your telephone.
Our bellboys are at your service to help you with your luggage. For luggage collection, please contact the Reception.
Our all day dinning restaurant THE GREAT OAKS offers a lavish buffet breakfast from 6:30 am to 10:30 am on weekdays and 6:30 am to 11:00 am on weekends. Please use the Room Service icon on your telephone for breakfast orders to the room.
Complimentary valet car parking facilities are available for all guests and visitors of the hotel. For further information please contact the Reception.
For preferred car rental company and related details, please contact the Reception.
All major foreign currencies can be exchanged by the Cashier at the Reception.
We are pleased to accept all major international credit cards: Visa, American Express, Diners, Master Card. For further information please contact the Reception by using the icon on your telephone.
DOCTOR ON CALL
Please contact the Reception for assistance by using the icon on your telephone.
EMERGENCY OR FIRE
In case of an emergency or fire, please call the Operator on zero. Kindly also refer to the “Fire, Safety and Security Procedures” section of this Service Directory.
You will find a floor plan on the back of your door, indicating routes for emergency exits. Please take note of this for your own safety. Emergency exits are marked clearly visible throughout the property.
Extra beds can be arranged at an additional charge (AED 150). Please contact the Reception for details.
For your convenience a hairdryer is placed in the wardrobe.
Complimentary high-speed Internet access is available throughout the hotel. For more information or assistance please contact the Reception.
IRON / IRONING BOARD
An iron and ironing board is placed in the wardrobe for your convenience.
Your room is equipped with a sophisticated key card system and electronic room key cards are issued upon your arrival at the Reception. For security reasons, please do not write your room number on your key card. In case of loss, please contact immediately the Reception and you will be issued a new key card.
LAUNDRY AND DRY CLEANING
The hotel is pleased to supply this service daily. Laundry and dry cleaning bags are located in your wardrobe. Please fill in the form, place it in the bag and for pick-up please contact Housekeeping by using the icon on your telephone. Items picked before 10:00 am will be returned the following day by afternoon. Items picked after 10:00 am will be returned the following day by evening.
EXPRESS LAUNDRY SERVICE
Collection before 10:00 am, Delivery same day in the evening - 50% surcharge
LIFE GUARD / POOL ATTENDANT
For your safety, we have lifeguards on duty at the swimming pool from 8:00 am to 8:00 pm.
LOST & FOUND
Housekeeping will do their best to locate your lost item. Please contact them between 9:00 am to 6:00 pm or contact the Reception after 6:00 pm by using the icons on your telephone. Please read the note on safekeeping of your valuables in this Service Directory under the “Fire, Safety & Security Procedures” tab.
Should you wish to book a meeting room, please contact the Operator on zero and you will be connected to our Sales Department.
The nearest mosque is located behind our hotel. For further information and prayer times, please contact the Reception by using the icon on your telephone.
MANICURE & PEDICURE
Personalized services with the highest standards of quality and hygiene. contact the Reception by using the icon on your telephone.
Pets are not allowed in our premises.
Available on request from Housekeeping. Please contact them by using the icon on your telephone.
Each room is tastefully designed to ensure your comfortable stay, with room amenities including flat screen TV with satellite channels, complimentary high-speed Internet, direct dial telephone, safe deposit box, iron and ironing board, tea and coffee making facility.
Treat yourself to breakfast in bed, relax with our selection of fresh juices, exquisite meals, and reveal your wishes to our Room Service available 24 hours. To place your order, please use the Room Service icon on your telephone. Please allow 30 minutes for your order to be delivered to your room.
SAFE DEPOSIT BOX
It is recommended to keep your cash and valuables in the safe deposit box installed in your wardrobe. The hotel cannot be held responsible for valuables left in your room. Please ensure that the safe door is properly locked before you leave the room. On check-out please leave the safe box open.
The hotel is located within 5 KM radius of Deira City Centre and Al Gurair Mall, offering various shopping outlets and entertainment facilities.
SMOKING / NON-SMOKING ROOMS
We have various rooms which are smoking or non-smoking. Please contact the Reception if you wish to change your room upon availability.
TAXI / UBER / CAREEM
To arrange a taxi, please contact the Reception by using the icon on your telephone.
There are direct dial telephones available in every unit. Please see the “Telephone Information” tab in this Service Directory for full details.
You will find the list of all available TV channels in this Service Directory.
For all your excursion & sightseeing needs (Desert Safaris, Dhow Cruises, City Tours, etc.), please contact our Travel Desk located in the lobby.
TRAVELER RESCUE KIT
The following items are available free of charge: dental kit, shaving kit, comb, nail file, band aid. Please contact Housekeeping or Reception by using the icons on your telephone.
Should you require a wake-up call, please contact the Reception by using the icon on your telephone.