SERVICES
A
ACCESSIBLE ROOMS
Accessible rooms and wheelchairs are available for guests of determination upon request. For further information please contact the Reception.
ADAPTERS
The electricity supply is 220/240 volts 50 cycles. The 110/220 outlet in all bathrooms are for electric razors only. Power adaptors are available from housekeeping. For assistance please call housekeeping on 1368.
AIR-CONDITIONING
Individual air-conditioning controls are located in your rooms/apartments. The control panel has a temperature scale which can be adjusted as required
AIRPORT
Dubai International Airport is only at 10.5 kilometers. Please contact the Reception by using the icon on your telephone.
ATM MACHINE
Golden Sands 3 & 5
The nearest ATM machine to Golden Sands 3 &5 is located at Golden Sands 8, right in front of the Golden Sands 3 Entrance.
Golden Sands 10
The nearest ATM machine to Golden Sands 10 is located at Spinny's Supermarket.
B
BABY COT
Baby cots are provided free of charge for guests traveling with infants (Subject to availability). Please contact Housekeeping on 1368.
BEACH FACILITIES
Beach facilities for guests are available at the Kite Beach, 10 minutes away from golden sands offering beautiful sunny beaches, lush green parks and play areas for children.
BELL SERVICE
Our bellboys are at your service to help you with your luggage. For luggage collection, please contact the Reception.
BREAKFAST
Our all day dinning restaurant offers a lavish buffet breakfast from 6:30 am to 10:30 am on weekdays and 6:30 am to 11:00 am on weekends. Please use the Room Service icon on your telephone for breakfast orders to the room.
C
CAR PARKING
Complimentary car parking facilities are available for all guests and visitors of the hotel. For further information please contact the Reception.
CAR RENTAL
Thrifty car rental is one of the largest international car rental/leasing companies in the UAE, with worldwide offices and branches in excess of 90 countries.
Thrifty offers various types of car rental services including short and long term leasing. The thrifty car rental desk is situated in the lobby of Golden Sands 3 and 10.
Please feel free to call them on 3556732 or extension 1391.
CURRENCY EXCHANGE
All major foreign currencies can be exchanged by the Cashier at the Reception.
CREDIT CARDS
We are pleased to accept all major international credit cards: Visa, American Express, Diners, Master Card. For further information please contact the Reception by using the icon on your telephone.
D
DOCTOR ON CALL
The doctor is on call 24 hours. Please contact the Reception for assistance.
E
EMERGENCY OR FIRE
In case of an emergency or fire, please call the Operator on zero. Kindly also refer to the “Fire, Safety and Security Procedures” section of this Service Directory.
You will find a floor plan on the back of your door, indicating routes for emergency exits. Please take note of this for your own safety. Emergency exits are marked clearly visible throughout the property.
EXTRA BED (Roll Away)
Available on request and subject to availability and charge. Please contact reception on extension 0.
H
HAIRDRYER
Hair dryers are available in every room.
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INTERNET
Complimentary high-speed Internet access is available throughout the hotel. For more information or assistance please contact the Reception.
IRON / IRONING BOARD
Your apartment is equipped with a washing machine/dryer, hot plates, cutlery, crockery, iron and ironing board & micro-wave oven.
K
KEY CARDS
Your room is equipped with a sophisticated key card system and electronic room key cards are issued upon your arrival at the Reception. For security reasons, please do not write your room number on your key card. In case of loss, please contact immediately the Reception and you will be issued a new key card.
L
LAUNDRY AND DRY CLEANING
Laundry bags and price list are kept in the closet. The service is available on daily basis. Items collected before 10:00 a.m. will be returned the following day.
Express service is available at a 50% extra charge. For express service enquiries or special requests please call housekeeping on 1368.
Please do not leave your laundry outside your apartment, simply give us a call so one of our associates can pick it up from you.
LIFE GUARD / POOL ATTENDANT
For your safety, we have lifeguards on duty at the swimming pool from 8:00 am to 8:00 pm.
LOST & FOUND
Housekeeping will do their best to locate your lost item. Please contact them between 9:00 am to 6:00 pm or contact the Reception after 6:00 pm by using the icons on your telephone. Please read the note on safekeeping of your valuables in this Service Directory under the “Fire, Safety & Security Procedures” tab.
M
METRO
Golden sands is close to three metro stations :
ADCB metro station, Burjuman Metro Station and Al Fahidi metro station.
A “nol” card allows you to travel by metro and by bus at the same time.
“Nol” cards are sold onsite.
By Dubai metro, from nearby stations you can reach all major shopping malls like Dubai mall, which is the biggest mall in the world, Mall of the Emirates and many more.
MOSQUE
The nearest mosque is located behind our hotel. For further information and prayer times, please contact the Reception.
MAPS OF DUBAI
Maps are available at the Reception desk.
Google Map Link for the Hotel Apartment are as following:
Golden Sands 3 - https://g.page/GSHA3?share
Golden Sands 5 - https://g.page/goldensands5dubai?share
Golden Sands 10 - https://g.page/GSHA10?share
P
PETS
Pets are not allowed in our premises.
PRAYER MATS
Available on request from Housekeeping. Please contact them by using the icon on your telephone.
R
ROOM AMENITIES
Each room is tastefully designed to ensure your comfortable stay, with room amenities including flat screen TV with satellite channels, complimentary high-speed Internet, direct dial telephone, safe deposit box, iron and ironing board, tea and coffee making facility.
ROOM SERVICE
Treat yourself to breakfast in bed, relax with our selection of fresh juices, exquisite meals, and reveal your wishes to our Room Service available 24 hours. To place your order, please use the Room Service icon on your telephone.
S
SAFE DEPOSIT BOX
It is recommended to keep your cash and valuables in the safe deposit box installed in your wardrobe. The hotel apartment cannot be held responsible for valuables left in your room. Please ensure that the safe door is properly locked before you leave the room. On check-out please leave the safe box open.
SHOPPING
The hotel apartment is located 2.5 km from Burjuman Mall, one of the most popular shopping mall in Dubai, offering various shopping outlets and entertainment facilities.
SMOKING / NON-SMOKING APARTMENTS
We have various hotel apartments which are smoking or non-smoking. Please contact the Reception if you wish to change your apartment upon availability.
T
TAXI
Taxis are available outside the main entrance. If you require a pre-arranged taxi please call: DTC: 2080808
TELEPHONE
There are direct dial telephones available in every unit. Please see the “Telephone Information” tab in this Service Directory for full details.
TELEVISION
You will find the list of all available TV channels in this Service Directory.
TRAVEL DESK
For all your excursion & sightseeing needs (Desert Safaris, Dhow Cruises, City Tours, etc.), please contact our Travel Desk located in the lobby.
TRAVELER RESCUE KIT
The following items are available free of charge: dental kit, shaving kit, comb, nail file, band aid. Please contact Housekeeping or Reception by using the icons on your telephone.
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WAKE-UP CALLS
Should you require a wake-up call, please contact the Reception by using the icon on your telephone.